01. Refund eligibility
This policy governs LabOmni service-credit orders when purchases are available. No purchase or automated refund is activated by this page. The same substantive rules appear in the Terms.
- Within 7 days of a purchase, you may request a refund of that order through the original payment channel if its purchased credits are entirely unused, subject to applicable law and the payment channel’s eligibility and verification requirements. This is an application for review, not an automatic refund promise.
- AI inference, search, computing or other digital services that were properly authorised, actually performed and correctly metered are generally not refundable solely because an output did not meet a subjective expectation. An inaccurate output does not excuse non-delivery, a billing error or a mandatory legal remedy.
- An order with partly consumed credits does not meet the entirely-unused condition above; no unconditional whole-order refund is promised. Any unused portion is assessed under applicable law, the agreed purchase conditions and payment-provider rules; neither an automatic full refund nor blanket forfeiture is promised.
- Confirmed duplicate charges, incorrect metering or deductions, and paid services not delivered require appropriate correction, credit return or a refund corresponding to the error or non-delivery. A genuine resource charge must be distinguished from the platform’s failure to provide a service.
- When task cancellation and budget reservation are enabled, cancellation does not erase resource costs already actually incurred within the terms confirmed before execution. The unused authorised budget must be released. Ineffective duplicate calls caused by a platform programming error must not be charged as normal user consumption.
- Promotional credits have no cash-redemption value. Associated gifts may be reversed with an order refund where the disclosed promotion terms and law permit. Purchased credits and promotional credits must be identified separately; no promotional mechanism is claimed to be available merely by this policy.
- Contact support@labomni.com with your account email, order or payment reference, purchase date and the issue. Do not send a full card number, password or verification code. We may request proportionate proof of ownership and review the order and actual usage. Your right to approach your payment provider, bank or a competent authority is preserved.
- Eligible refunds are normally processed through the original payment channel by the actual seller or payment provider. Availability, currency treatment and arrival time depend on that channel and applicable law. We do not promise instant refunds, an unsupported destination or a processing deadline the provider cannot meet.
- Mandatory consumer refund and withdrawal rights prevail. Using credits does not, by itself, waive a statutory withdrawal right. Any legally permitted early-performance request and acknowledgement must be obtained separately in the form required by law; this policy is not that consent.
02. Payment channel & responsibilities
The actual checkout and receipt identify the seller. If Waffo Pancake or Creem is the Merchant of Record, refund requests and payment-side execution follow that original channel’s required process; Labomni Studio handles service facts and eligibility enquiries and coordinates with the seller. No provider is represented as connected merely by being named here. Provider, bank or card-network rights cannot be removed by this service policy.
03. Requests & appeals
Contact support@labomni.com for a refund enquiry or to ask for a decision to be reviewed. Include the relevant order reference and evidence, not passwords or full card data. A request is not a guarantee of whole-order refund; a rejection does not remove a mandatory legal remedy.